Back to home

Trust · Legal · Privacy

Terms, refunds and privacy — written in plain English.

Legal documents governing your relationship with OÜ Estonian Marketing and Digital Transformation (trading as “Lume Design Studio”). Payments are processed by LHV Pank AS over SSL/TLS.

Account protection

Client, team, and admin areas require authentication. Role checks and database rules keep internal CRM controls separate from client self-service access.

Private documents

Invoices, contracts, and project timeline attachments are stored privately and are only opened through short-lived access links for authorized users.

Scoped client data

Clients can see their own contracts, invoices, timeline updates, payment status, and feedback, while team-only project management data stays restricted.

Last updated: July 14, 2026

Terms of Service

Section 1

General Provisions

1.1

These Terms of Service govern the contractual relationship between OÜ Estonian Marketing and Digital Transformation, trading as “Lume Design Studio” (hereinafter “Agency”) and the Client for the provision of design, branding, and web development services.

1.2

By purchasing services or signing a separate Service Agreement, the Client agrees to be bound by these Terms.

Section 2

Service Delivery & Pricing

2.1

Lume Design Studio operates on a custom-pricing model. The exact scope of work, deadlines, and pricing for each service are determined individually and specified in the personalized Service Agreement and the issued invoice.

2.2

All financial details, specific client data, taxes (including VAT breakdown), and itemized service descriptions are detailed directly on each individual invoice.

Section 3

Payment Terms

3.1

Services are provided on a 100% pre-payment basis (unless specified otherwise in the individual Service Agreement).

3.2

Invoices are subject to payment within 14 calendar days from the date of issue.

3.3

Official project commencement begins only after two conditions are met: the mutual signing of the individual Service Agreement and the successful receipt of the invoice payment by the Agency.

Our commitments

Security designed around client access.

  • We never publish client portal documents as public files.
  • Customers cannot edit internal CRM stages, assignments, archive state, or account permissions.
  • Client feedback can be edited by the client and reviewed by the project team.
  • Project links opened from timeline entries are validated and opened in a new browser tab.